Clackamas County
Frequently Asked Questions
For questions about Short Term Rental Regulations?
Please refer to Clackamas Short Term Rental Site https://www.clackamas.us/str.
Need to pay by Check?
Make sure to provide your Name, Account Number, Physical address along with your STR User Fee and Check. Then mail to the Clackamas County Finance Department.
Clackamas County Finance Department C/O STR Registration
2051 Kaen Road Suite 490
Oregon City, OR 97045
I need to close my account. What do I do?
Please email the Clackamas County at str@clackamas.us. Please include the closure date and the reason you are closing the account.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where is my STR User Fee form? My Action Center is empty.
Your STR User fee form will be available on the 1st day of the month following the last day of the tax period. For example, the Quarter 1 (January-March) tax forms will be available in your Action Center on April 1. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Rents and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the County through GovOS?
The County accepts Credit Cards and Paper Checks.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://clackamascountyor.munirevs.com/ ). They will click on the "Go" button under "New Users". They will also need the 6-digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Login page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Clackamas County) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
